Multi-Channel Messaging Platform to Keep in Touch with Your Customers
We know how messy it is to chat with customers in different panels, so we are here to help you centralized into one single panel.
Multi-Channel Messaging Platform to Keep in Touch with Your Customers
We know how messy it is to chat with customers in different panels, so we are here to help you centralized into one single panel.
Handy Message Management Tool
Web based interface is provided, Agent can interact with customers in both incoming and outgoing campaigns by text and multimedia messages, similar to a normal IM app.
Support Various IM Platforms
LinkChat supports these popular instant messaging applications, so agent can send and receive message in ONE single platform.
More supported platform will be coming soon...
Integration with LinkChat
LinkChat is an add-on module to the LinkUCS which is a Multi-Media Contact Center. LinkChat is taking the role of handling messaging in LinkUCS. With the integration of Call Centre and Ticket System of LinkUCS, it can form a complete omni-channel helpdesk solution. LinkChat is able to integrate with other modules such as third party CRM.
e.g. Shopify, WOOCOMMERCE
Interactive Chat Response Menu
Some common questions or standard workflows can be handled by our ICR (Interactive Chat Response) Menu Engine to save agent resources. By building auto-response chat flow via the GUI flow builder, customers can get their answers quickly by just a few clicks, saving time from waiting for live agent.
Broadcasting
Broadcast your message to your target audience easily with a few clicks. You don't have to send the message one by one anymore.
AI Powered Chatbot
LinkChat provides artificial intelligence (AI) powered Chatbot which can handle chat with customers in conversational manner like human agent, extending the service hours round the clock. The Chatbot applies advanced technology of Machine Learning and Natural Language Processing to understand human intent.
Knowledgebase
Agents can save canned replies in to Knowledgebase, so they can make reply easily without repeatedly typing the same replies again and again.
Phone Book
Agents can save visitor and import contact to Phone Book
Internal Messaging
Agents can chat with the other agents by Internal Chat function to increase productivity. Moreover, a chat with customer can be easily handed over to another agent.
Performance Analysis
Supervisor can see the Agent's performance and the customers' data, to keep track on the chat quality.
Agent Management
Supervisor has permission to keep track on Agents' activities, able to ensure the chat quality will keep staying on highest standard. Supervisor can: